FAQ

Shopping on our Website

What do you sell at Pack for Camp?

Do you sell products for year round use also?

What is a "smart packing list"?

How do I find my camp packing list?

My camp isn't on the list. How can I add it?

What is Israel Delivery?

Do you have a loyalty program?

Products

What is the biggest bag you sell?

What bag do you recommend for my child who is going to sleepaway camp?

Which bag do you recommend for airplane travel?

What is the quality of your bags?

Do you sell name labels?

How do I know what size to buy (socks, tights, clothing, etc)?

Ordering

Can I order by phone?

Can I order online and pick my things up at your affiliate store in South Fallsburg?

Do you have any pickup locations in NY/NJ or somewhere else?

How do I apply a discount code?

Can I combine two discount codes?

Does putting an item in the cart reserve it?

I have not received shipping confirmation from your site. What should I do?

Can I edit or cancel my order?

My order arrived damaged. What should I do?

Payments

What are my payment options?

Is it safe to use my credit card on your website?

I'm in a rush. Do you offer expedited shipping?

Shipping

Do you offer free US shipping?

Do you ship outside the US?

How long will it take to receive my order?

Where do you ship from?

What shipping carriers do you use?

How can I track my order?

Returns

Can I return my order?

When will I get my refund?

Affiliate Store

Who is Murray the Sockman?

How are you connected to Murray the Sockman and Kosher Socks in South Fallsburg?

When is the store open in South Fallsburg?

Will I reach Murray the Sockman if I email you?

How can I reach Murray directly?

Partnership Program

What is your partnership program? Can I join?

Do you sell logowear in bulk for my camp?

General Information

Do you provide wholesale pricing?

How can I sign up for your newsletter?

How do I register for an account on your website?

Can I reach you by phone?

Additional questions or technical difficulties