Pack for Camp FAQ

Search our Frequently Asked Questions to answer all your questions about Pack for Camp. From shopping on our website to ordering, payment, shipping and more. If you still can't find what you're looking for, please feel free to contact us.

Shopping on our Website

What do you sell at Pack for Camp?

Pack for Camp is a family-run online store that offers everything you need for summer camp under one roof. We sell all the items you expect to find on a camp packing list: soft trunks, name labels, bedding, laundry accessories, toiletries, storage solutions and more.

We pride ourselves on high quality goods and competitive fair prices while giving camp parents a seamless and hassle-free shopping experience. 

Do you sell products for year round use also?

All our products are good for all-year-round use in your home or dorm! We invite you to browse our site by category, or use the search box to find items you are looking for.

How do I find my camp packing list?

Click on Shop by Camp to get to our partner camps' packing lists. If you do not see it, you may want to use one of our generic lists.

What is a "smart packing list"?

Our “smart packing lists” enable you to add your camp's unique packing list to your cart in one click. If your camp isn't on our list, you can use the generic lists we built just for you. Try it here!

My camp isn't on the list. How can I add it?

Our list includes camps that have joined our partnership program. If your camp is interested in being a partner, they can contact us.

Products

What bag do you recommend for my child who is going to sleepaway camp?

Our line of soft trunks are perfect for camp! The soft trunk can fit lots of items and keep them relatively neat. If you choose the rolling trunk, the sturdy wheels are easy to maneuver. Once at camp, the bag folds flat and can be stowed away or used as storage.

What is the biggest bag you sell?

Our 42" rolling soft trunk is the largest rolling bag we sell. It's measurements are 42" x 16.5" x 16.5".

In addition, we carry a 52" duffel bag, which is great for sports gear.

If you are travelling by air, the largest size bag which is not oversized is the 36" rolling soft trunk.

Which bag do you recommend for airplane travel?

Most airlines allow a maximum size for checked baggage of 62 inches of all the dimensions combined (length + width + height). This would rule out a 42 inch trunk, for example which has a combined size of 75 inches (42” length + 16.5” width + 16.5” height). However, the 36" trunk is a good choice. At capacity it slightly exceeds the typical restriction with a combined size of 67 inches (36 x 15.5 x 15.5. However, the height of the trunk is something you can play with because when it’s not packed to capacity, it won’t be at its maximum height.

What is the quality of your bags?

Our bags are made of 1200 Denier heavy duty construction. They have a U-shaped opening, with a heavy duty zipper on main compartment and sturdy wheels for easy maneuvering. 

We stand behind the quality of all of our bags.

Your name labels collection looks incredible, tell me about it!

We offer a collection of labels and stampers that we can print to your specification. Labels come in various sizes and shapes, with either a plain background or with a design. These are great for camp, dorms, daycare, nursing homes and more!

How do I know what size to buy (clothing, etc)?

Use our handy size charts! If you still have any questions, please contact us before you order.

Ordering

Can I order by phone?

We prefer to take orders via the website but if you are unable, please give us a call at 516-986-8605. If we don't answer, please leave a message and we will return your call as soon as we can (usually within 1 business day).

Can I order online and pick my things up at your affiliate store or at a pickup point?

We can only ship directly from our warehouse to the address you provide.

Do you have any pickup locations in NY/NJ or somewhere else?

We can only ship directly from our warehouse to the address you provide.

How do I apply a discount code?

You may enter your discount code in the cart or at checkout.

Can I combine two discount codes?

You can only use one discount code for each order.

Does putting an item in the cart reserve it?

Items are only reserved once the purchase has been completed.

I have not received shipping confirmation from your site. What should I do?

If you have not received an email from us confirming your purchase, please let us know immediately via our contact form with your full name and shipping address, and we will help to sort this out quickly.

Sometimes our emails may end up in your spam/junk or other folders and we suggest you check them before contacting us.

Can I edit or cancel my order?

If you need to make a change to or cancel an order please contact us ASAP. Orders are normally processed within 24 hours, so if the order has already been processed we cannot edit or cancel it.

My order arrived damaged. What should I do?

Please contact us via our contact form and accept our sincerest apologies. We will replace or refund the item immediately.

Payment

What are my payment options?

We accept Paypal and the following debit and credit cards: Visa, Mastercard, American Express, JCB, Discover, and Diners' Club.

Is it safe to use my credit card on your website?

Yes of course it is! We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access we use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption of sensitive information, including passwords and credit card numbers, during your online transactions.

I'm in a rush. Do you offer expedited shipping?

We offer expedited shipping for an additional fee. Choose expedited shipping at checkout.

Shipping

Do you offer free US shipping?

YES! We offer FREE standard US shipping on orders of $150 or more. Our flat rate shipping in the US ranges between $4.95 and $11.95 for orders under $150.

Do you ship outside the US?

We currently ship our products to the US and Canada.

Any duties or import taxes that may be incurred on orders shipping into Canada are not included, and are the responsibility of the receiving party.

Can I ship my order directly to camp?

Yes! You can choose to ship to ship your order directly to camp. To send to camp, simply enter the camp's address in the shipping information. Before shipping something to camp, please check your camp's package policy to make sure they accept packages.

How long will it take to receive my order?

We generally process your order within 24 hours of receipt. This can be delayed on weekends and holidays, or by other unforeseen circumstances.

Standard shipping in the US generally takes up to 3 days to the following states: NY, NJ, CT, PA, MA, NH, ME, RI, VT, MD, DE, NC, SC, GA, OH, DC. Standard shipping generally takes up to 10 days to the remaining Continental States.

Labels may take up to an additional 7 days for production: Labels, Embroidered Trunks and Bags, Embroidered Bathrobes.

Embroidered Trunks, Bags and Bathrobes may take up to an additional 2 weeks for production

Customized logowear may take up to an additional 10 days for production.

Delivery to Canada generally takes between 5 and 15 business days.

Please note we only deliver on business days. We do not deliver on Saturdays, Sundays, or federal holidays.

For more information see Shipping and Returns.

Where do you ship from?

Most of our products are located in our warehouse in Reading, PA. Several products are shipped by our partners in other locations.

What shipping carriers do you use?

We ship most of our orders via USPS, UPS, Fedex and DHL.

How can I track my order?

Once your order has been shipped you will receive a tracking number that you can use to get updates on your shipment.

Returns

Can I return my order?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

You will be responsible for paying for your own shipping costs for returning your item. Damaged items may be returned at the company's expense, at our discretion.

Several types of goods are exempt from being returned. We do not accept products that are intimate (e.g. underwear), health and personal care items (e.g. toiletries) and custom items that have been printed on (e.g. Camp logowear).

To see our full return policy, click here.

When will I get my refund?

Most refunds are processed within 3-5 business days after we receive and process your return.

Partnership Program

What is your partnership program? Can I join?

Pack for Camp partners with summer camps across the US to make their camp swag available to campers 24/7, all year round. We also offer campers all the gear they need for summer camp under one roof.

How does it work? It's simple… You supply the cool designs and logos and we take care of all the logistics, including setup, inventory, payment, and shipping. We only print when someone orders, enabling you to offer a wide range of items and designs without having to commit to any minimums. Setting up a store is FREE and camps earn commission on every sale. Set up a meeting today, to get started!

In addition to helping camps set up swag stores, we offer camp families a one stop shop to buy everything they need for summer camp. When you partner with us, your campers can use our smart camp packing lists to buy soft trunks, bedding, laundry accessories, toiletries, storage solutions, clothing and more.

When we create your camp's smart packing list, we map all the unique items on your camp's packing list to the items we sell on our website, allowing parents to add what they need in one click.

Learn more about joining our partnership program.

Can you build a swag store for my camp?

Yes! Pack for Camp partners with summer camps across the US to make their camp swag available to campers 24/7, all year round.

How does it work? It's simple… You supply the cool designs and logos and we take care of all the logistics, including setup, inventory, payment, and shipping. We only print when someone orders, enabling you to offer a wide range of items and designs without having to commit to any minimums. Setting up a store is FREE and camps earn commission on every sale. Set up a meeting today, to get started!

Learn more about joining our partnership program.

Affiliate Store

Who is Murray the Sockman?

Murray Goldwag, affectionately known as “Murray the Sockman”, is a natural people person and salesman who started selling homemade stained glass creations at crafts fairs and flea markets in 1972.

Murray gradually shifted his focus to socks, clothing and accessories and in 1987 opened the store “Kosher Socks”. Located in South Fallsburg, NY, the store is still a hub of activity every summer.

How are you connected to Murray the Sockman and Kosher Socks in South Fallsburg?

The website was founded by Murray the Sockman’s daughter Melissa and son-in-law Gaby. Many of the products we carry are from the same suppliers and at the same low prices that you can find in the store.

When is the store open in South Fallsburg?

The store is open from mid-June through Labor Day, Sunday through Friday from 11 am to 5 pm. The store is closed on Saturdays.

Will I reach Murray the Sockman if I email you?

You will reach our staff at Pack for Camp. We are always happy to forward emails to Murray. You can email him directly at koshersocks@msn.com.

How can I reach Murray directly?

Please call Kosher Socks at 845-436-7024 during the summer months or email koshersocks@msn.com all year to reach Murray directly.

General Information

How can I sign up for your newsletter?

Click on the "Sign up for Exclusive Offers" button on the bottom of the home screen and enter your email.

Can I reach you by phone?

Our phone number is 516-986-8605. If we don't answer, please leave a message and we will return your call, usually within 24 hours. You may also Whatsapp us at the above number.

Do you provide wholesale pricing?

Yes, we are happy to provide businesses with wholesale pricing on bulk orders. Please contact us to request wholesale pricing. It is helpful to provide your business information and specific product quantity, size and color.

Still have additional questions or technical difficulties?

If you have any questions that aren't covered here or are experiencing any technical difficulties, please contact us and we will respond as soon as possible.

Get in touch

Have questions about your order, or a general enquiry?